Revenue operations and healthcare systems leadership.

Owned end-to-end revenue operations for a multi-state behavioral health provider network, operating as the senior leader accountable for revenue systems, analytics, and operational performance.

• Designed and executed a scalable revenue operations framework spanning claims, credentialing, payer engagement, reporting, and performance management.
• Built revenue data infrastructure and KPI frameworks from the ground up, enabling leadership visibility into collections performance, denial drivers, and forecast risk.
• Increased collections into the 90%+ range while materially reducing denial rates through payer-specific workflow redesign and root-cause analysis.
• Reduced credentialing-related claim blocks by 75%+, eliminating long-standing backlogs and improving time-to-revenue.
• Partnered cross-functionally with Finance, Product, Engineering, and Clinical Operations to align revenue strategy, systems architecture, and execution.

Supported revenue and payer operations during a period of organizational transition, including strategic modeling related to the WeightWatchers merger.

• Developed future-state RCM and revenue infrastructure models to support potential post-merger expansion into insurance-based clinical services.
• Built scenario-based operating frameworks outlining how a consumer health organization could compliantly incorporate insurance billing.
• Designed benefit verification and claims workflows that reduced processing time and improved audit readiness.

Operated across a fractured RCM structure spanning eligibility, financial counseling, and A/R.

• Worked end-to-end across RCM functions, identifying workflow gaps and improving coordination between teams.
• Supported claims reconciliation, payment follow-up, and patient financial counseling with downstream revenue awareness.

Managed a 25+ person prior authorization team while partnering with enterprise RCM leadership during rapid scale.

• Built and scaled authorization and claims workflows through automation, reducing lift on the RCM team and improving collections.
• Worked cross-functionally with Finance, Clinical Ops, and Strategy & Operations to align revenue workflows with business goals.